Privacy Policy
Privacy Policy
Last updated: October 6, 2025
Effective date: October 6, 2025
Introduction
WHINS Insurance Agency, referred to as we or us, is committed to protecting your privacy. This policy explains how we collect, use, disclose, retain, and protect personal information through our website and our insurance services. It also explains your rights under California law.
Coverage is governed by the actual insurance policy wording, not this privacy policy.
Scope
This policy applies to information we collect online and offline. That includes our website, forms and applications, email and phone communications, and information received from insurance carriers, wholesalers, service providers, and other sources used to place and service insurance.
Categories of personal information we collect
The categories we may collect depend on your interaction with us. The table below summarizes typical categories, examples, and sources.
| Category | Examples | Sources |
|---|---|---|
| Identifiers | Name, mailing address, email, phone, date of birth, driver license, Social Security number, IP address | You, your agents, public records |
| Commercial and contract data | Applications, quotes, policy numbers, premiums, endorsements, claims history, invoices, payment history | You, insurers, administrators, service providers |
| Sensitive personal information | Government identifiers, health or medical information when needed for insurance, financial account data used for billing | You, insurers, authorized third parties |
| Internet or device activity | Pages viewed, time on site, referrer, device and browser information, approximate location | Automatically from your device and our analytics tools |
| Inferences and risk indicators | Underwriting scores, fraud indicators, eligibility assessments | Derived by us or third parties that support underwriting or compliance |
| Regulatory and compliance data | Licensing data, claim notices, legal communications, audit information | You, insurers, service providers, regulators |
How we use personal information
We use personal information to provide quotes, underwrite, issue, service, renew, or cancel insurance policies. We also use it to process claims, payments, endorsements, and to communicate about your account.
We use information to comply with laws and regulations, prevent fraud, maintain security, improve our services and website, and respond to your requests.
We do not use personal information for unrelated purposes without consent unless the law allows or requires it.
Disclosure to third parties
We disclose personal information to insurance carriers, wholesalers, underwriters, claims administrators, technology and security providers, analytics providers, payment processors, professional advisors, and government or law enforcement when required by law.
Recipients must protect the information and use it only for valid business purposes or legal obligations.
Sale or sharing of personal information
We do not sell personal information for money. If we ever sell or share personal information for cross-context behavioral advertising, we will update this policy and provide a clear opt out.
California residents can exercise opt out rights using the Do Not Sell or Share link below or by contacting us.
Cookies, tracking, and analytics
We use cookies and similar technologies for site functionality and analytics. We use Google Analytics to understand website usage and improve content.
You can manage cookies in your browser. Some site features may not work if cookies are disabled. You can also install the Google Analytics opt out add on.
Retention and deletion
We keep personal information as long as needed for the purposes described above, which includes policy servicing, legal and regulatory obligations, dispute resolution, and fraud prevention. When information is no longer needed, we delete it or anonymize it subject to legal holds.
Your privacy rights for California residents
California residents have the right to request access to personal information, deletion of certain information, correction of inaccuracies, information about disclosures, and portability where feasible. You have the right to opt out of sale or sharing, and to limit the use and disclosure of sensitive personal information. You have the right to be free from discrimination for exercising your rights. You may also appeal a decision we make about a request.
To submit a request, contact us using the methods below. We will verify your identity before we respond. You can use an authorized agent if you provide proof of authorization and we can verify the request.
Security
We use reasonable administrative, technical, and physical safeguards. These include access controls, encryption in transit where appropriate, and employee training. No system is perfectly secure, so we cannot guarantee absolute security.
Breach notifications
If a data breach involves your unencrypted personal information, we will notify you and the appropriate authorities in line with applicable law.
Children
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn that we have, we will delete it.
Changes to this policy
We may update this policy. The current version will appear on this page with the updated dates. For material changes, we will provide notice on our website or by email when appropriate.
Contact
WHINS Insurance Agency
5760 Lindero Canyon Rd., Suite 1045, Westlake Village, CA 91362
Phone: 818-233-0825
Email: privacy@whins.com
Important note
This privacy policy explains our privacy practices. Coverage under any insurance policy is governed by the policy wording, not this privacy policy or prior summaries.